The Shields Practice Ltd. Privacy Policy 

The Shields Practice Ltd.

78, Harley Street
London
W1G 7HJ

Tel:  020 3137 2895

(Secretary, appointments, and all correspondence)

The National Hospital for Neurology & Neurosurgery

Queen Square
London
WC1N 3BG

The London Clinic

5, Devonshire Place
London
W1G 6HL

Wellington Platinum Centre

15-17, Lodge Road
St. John’s Wood
London
NW8 7JA

This privacy policy will explain how we use the personal data we collect from you when you use the company website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are cookies?

  • How do we use cookies?

  • What are your data protection rights?

  • How to contact us

  • How to contact the appropriate authorities?

What data do we collect?

My company collects the following data:

Personal identification information including name, address, e-mail address, telephone number

How do we collect your data?

You directly provide the company with the data we collect. We collect data and process data when you:

A)   submit a contact form via the website

B)   complete a patient registration form at the hospital

How will we use your data?

The company collects your data so that we can:

A)   contact you to schedule clinic appointments and arrange tests

B)   provide necessary clinical information for your general practitioner and other health professionals for medical safety and for the implementation of safe medical treatment.

We may need to share your data with other clinical departments and healthcare practitioners to arrange necessary tests and clinical care.

How do we store your data?

Our company securely stores your data on an encrypted data base at a secure location. Medical notes will be kept for 25 years. Paper notes are kept in locked filing cabinets at a secure location. Your data will be deleted permanently from the data base after that time.

Marketing

We will only contact you to schedule necessary clinical appointments. We will not use it to try to sell you other products and services, or share it with a third party for similar purposes.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit the website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org

How do we use cookies?

Our website uses the following types of cookies to provide functionality and insights about visitors’ behaviour:

If you wish to check your cookies, guides for common browsers can be found here.

What are your data protection rights?

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access - you have the right to request copies of your personal data and clinic letters

  • The right to rectification - you have the right to request that we correct or complete any information you believe is inaccurate or incomplete

  • The right to erasure - you have the right to request that we erase your personal data under certain conditions but medical records cannot be erased

  • The right to restrict processing - you have the right to request that we restrict the processing of your personal data, under certain conditions

  • The right to object to processing - you have the right to object to our processing of your personal data, under certain conditions

  • The right to data portability - you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our e-mail: shields.kevin@digitaldoctors.london

Call us at: 020 3137 2895

Or write to us: 78, Harley Street, W1G 7HJ

Changes to our privacy policy

We keep its privacy policy under regular review and place updates on the website.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

E-mail us at: shields.kevin@digitaldoctors.london

Address: 78, Harley Street, W1G 7HJ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner you may contact the Information Commissioner’s Office: contact via the live chat service ico.org.uk/livechat, or call the helpline on 0303 123 1113.